Careers

Needed: Experienced Window Installers!

Job Description: Window World of Lafayette is looking for quality window installers with hands-on experience. See the details below.

Benefits

• Competitive pay and excellent earning potential ($3,000 – $5,000/week)
• Upbeat work environment
• Trustworthy company with integrity

Qualifications

• Experienced in construction, contracting and/or professional home installation projects
• Must own a work truck and tools
• Can work alone and unsupervised when necessary
• Self-motivated, on-time and personable
• Ready to be an independent contractor working for the world’s number one window replacement company, with unlimited earning potential

Contact us today to learn more.
$1,500 HIRING BONUS OFFERED IF YOU QUALIFY!

Needed: Experienced Field Supervisor

Job Description: Field Supervisor needed for rapidly expanding, large, very busy home improvement company, specializing in quality vinyl replacement windows, entry doors and siding. Field supervisor will be responsible for scheduling jobs and supervising multiple two man crews. It will be a very busy work environment. The ideal candidate must meet the following requirements:

Qualifications

• Strong customer service orientation
• Complete residential construction knowledge
• Organizational and computer skills
• College is preferred

Benefits

• Established company
• Generous salary based on experience
• Company truck
• Company phone
• Health-care
• 401k

Contact us today to learn more.

Needed: Service Technician

Job Description: We are seeking a reliable field service technician. Clean driving record and customer service experience required. Skills in carpentry, masonry, general overall home improvement knowledge a plus! This is a great opportunity with a growing company. The ideal candidate must meet the following requirements:

Qualifications

• Strong customer service orientation
• Skills in carpentry, masonry, general home improvement knowledge a plus
• Organizational and computer skills

Benefits

• Established company
• Generous wages
• Hourly plus overtime pay
• Company truck
• Company phone
• Health-care
• 401k

Contact us today to learn more.

Needed: Warehouse Worker

Job Description: We are seeking a reliable warehouse worker. This is an ideal job for a motivated person who pays attention to detail and can keep their environment in good working order. Candidates must meet the following requirements:

Qualifications

• Hard working and able to operate a fork lift
• Strong attention to detail
• Strong organization skills
• Must be able to lift 50-60lbs throughout the day

Contact us today to learn more.

Needed: Sales Professional

Job Description: We are seeking talented sales people for our rapidly expanding, large, very busy home improvement company, specializing in quality vinyl replacement windows, entry doors and siding. Bring your experience, organization, and closing skills. We provide the industry’s best products, the best training, and the best leads, to give you the opportunity to earn a 6 figure income.

Required Skills & Abilities

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

Experience

• At least two years of related experience required.

Contact us today to learn more.

Needed: Customer Service Specialist

Job Description: Window World, the leading company in our industry, is looking to hire several full time Call Center Representatives to help keep us growing. If you are a problem solver and possess excellent verbal communication skills, Window World is an excellent place to develop your career.

Responsibilities

• Handle customer inquiries both over the phone and by email
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Keep records of customer interactions
• Describe products and services
• Maintain customer/potential customer data bases
• Follow up on initial contacts

Requirements

• High school diploma or equivalent
• Proficient in relevant computer applications
• Call center experience a plus
• Good data entry and typing skills
• Friendly attitude
• Strong team player

Contact us today to learn more.

Needed: Service & Escalation Specialist

Job Description: You will serve as the liaison between Window World and its escalated customers. This job will require strong communication, organization and time management skills.

Responsibilities

• Supervise the Service techs
  • Manage and approve all ST timesheets
  • Run the BTR, DFW and HOU morning SER meetings
  • Ensure all techs perform quality work including completion of jobs if at all possible and detailed paperwork.
  • Perform installer chargebacks.
• Manage and directly engage with all jobs in Escalation and Collection status.
• Communicate with jobs that have not yet to be moved to escalated status.
• Respond to all accounts with BBB complaints, Social Media, Wells Fargo Disputes, NSF checks, credit card disputes, customers wanting to cancel, and accounts in litigation.
• Handling escalated calls from the front line
• Directly communicate and coordinate with Service, Production, Completion, Auditing, and Accounting Departments as well as attorney’s and 3rd party collection agencies.
• Organize weekly meetings with management.
• Develop a thorough knowledge of the products/services offered and extensive customer service skills.

The above list of job duties is not exclusive or exhaustive and the position holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the position.

Contact us today to learn more.